Why write a business plan? Mapping the new world.

Mapping the New World

“Fail to Plan, Plan to Fail”.  Advice that seems too slick and irrelevant when you are planning a new business.  The excitement of your idea is overwhelming, you know you’ve hit a winner, so why get bogged down in writing a plan?  Small businesses are reactive and cutting edge, aren’t they – and no-one knows…

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5 steps to simple, effective customer service

Small businesses have to do it all, and getting the balance right is one of the biggest challenges entrepreneurs can face.  Developing your product or service, building awareness, networking or establishing a physical presence, delivering the goods, making sure the numbers add up, managing a growing business, supervising staff…… Customer service just adds to the…

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