Karate Community Packs a Punch Online

In a paper published in July this year, “Structural differences between open and direct communication in an online community”, the authors present the results of seven years’ study into the differences in one-to-one (messaging) and many-to-many (forum) communication in a population of over 35,000 users. Their results match our experience of the development of online…

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Social media: distracted by shiny objects? You’re not alone!

Anyone who uses social media on a regular basis will already know the pitfalls and distractions that come from spending time on Twitter or Facebook. One moment you’re updating your company page or checking on a business hour, and without knowing it you find yourself ten minutes later sharing a video of baby pandas, or…

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Enjoy the sunshine with #placetoplacenetworking

The JDrew Creations team are basking in the sunshine on the warmest day of the year, and reflecting on the British desire to make the most of the sun when it shines. We may have a reputation for going lobster-pink at the drop of a sunshade, but an unpredictable island weather system means we have…

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Privacy and online collaboration

In an article for the FT this week, Emma Jacobs brought privacy into the spotlight. There’s a groundswell of opinion that there is now too much private data floating around in the ether, with the potential to compromise individuals out in the real world.

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Managing the Online Culture Clash

There is a real clash of cultures in our society, as Digital Skills become ever more vital for day to day living and business growth. The younger generation, raised with computers, have an intuitive grasp of rapidly-changing online tools. The older generation, who have watched the extraordinary rise of the internet over the past 20…

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Managing the Online Culture Clash

Business Meeting

There is a real clash of cultures in our society, as Digital Skills become ever more vital for day to day living and business growth.  The younger generation, raised with computers, have an intuitive grasp of rapidly-changing online tools. The older generation, who have watched the extraordinary rise of the internet over the past 20…

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How good is your crystal ball?

Back in 2006, a study conducted for Rackspace hosting by SIRC, the Social Issues Research Centre, came up with some predictions for what was known then as ‘Web 2020’ – what would our world look like with the rise of the internet. It’s a remarkable article and worth a read – here’s a copy :…

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Do digital businesses lack digital skills?

Geek

Why would a digital business need to build its digital skills?  Seems like an odd question.  But what are the digital skills that every business needs?  Go On UK have defined them as: Communicating – emails, social media, customer record management; Searching – understanding Google and friends; Informing – building a clear, accessible, optimised website;…

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5 steps to simple, effective customer service

Small businesses have to do it all, and getting the balance right is one of the biggest challenges entrepreneurs can face.  Developing your product or service, building awareness, networking or establishing a physical presence, delivering the goods, making sure the numbers add up, managing a growing business, supervising staff…… Customer service just adds to the…

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