Spinning out of control: we need a code of campaign ethics – Center for Digital Ethics and Policy | Loyola University Chicago

In June 2016, the result of the U.K.’s referendum on membership of the European Union brings down the Prime Minister, cripples Parliament and divides a nation in acrimonious back-biting. Why did the ‘Brexit’ vote cause such surprise and disruption, and can you be sure this turmoil won’t happen in the upcoming presidential election? On the […]

Community management panels for SXSW 2017

In a bid to raise the game for Community Managers at SXSW 2017, community professionals from diverse industries have been working together to develop panels for next year’s South by SouthWest Interactive festival. Between us, we already have a great range of ideas and the panels are now out for public vote. Please help us […]

Collaboration with imagination

Like ripples from a pond, conversations about community seem to lead to greater and grander ideas of how collaboration can change the world – from sustainable volunteering, to establishing a close-knit supply chain to support economic recovery. Recently a group of community professionals were tossing around the wild idea that cultural centres such as museums and […]

Championing Community Management at SXSW 2017

At the 2016 South by South West Interactive Festival’s Community Management meetup, professionals from across the world agreed that our discipline needs greater prominence at SXSW 2017. Sessions tagged as “community” in 2016 were often a heartwarming part of SXgood, not showcases of best practice and cutting edge application for business success. Frustrated Community Management […]

IBM and Wimbledon: a community love match

At last week’s Thinking Digital conference in Newcastle, Bill Jinks, IBM’s technical advisor to the All England Lawn Tennis Club, presented a fantastic online community case study that’s been developing for quarter of a century: IBM and the Championships at Wimbledon.  When you think of tennis at Wimbledon, its traditions, dress code, green lawns, and strawberries and […]

Alchemy in your community

The way that people communicate is changing. “Community-driven companies will always win” said former Editor in Chief of Wired magazine, Chris Anderson, in this recent interview with BCG Perspectives. There’s a disconnect between the traditionally short term viewpoint of a company and the long term nature of a community. When a company’s behaviour is driven by City reports, quarterly […]

Support your volunteers, or face the consequences

A ruling this week by the UK’s Information Commissioners’ Office (ICO) has highlighted the importance to charities of supporting volunteers. The Alzheimers’ Society was taken to task for repeated failures in handling sensitive personal data, and could face prosecution. This strikes a chord with me, as my own parent was helped by an Alzheimers’ volunteer […]